I have had two really great experiences lately with companies. First is Pingo, a calling card company. I know, no one uses calling cards anymore, except me, but if you do, Pingo's the way to go. It has an easy access number to remember (1-888-YO-PINGO) and it recognizes the phone you're calling from so you can just enter the number you want to call directly. Amazing. They need to do a better job advertising... or maybe the problem is that there are so many other random calling card companies out there advertising it's hard to wade through the junk and figure out which one's actually have a decent product.
My second commendation of the night is for Hewlett Packard customer service. My laptop has been having a power issue, and since it's under warranty, I've needed to be in contact with them. First, I didn't have to call and wait and talk to anyone at any point during my experience. Instead, I just had to email, and tech support got back to me within a couple hours EVERY SINGLE TIME. Amazing. The tech support didn't work and I had to mail it in for a repair (twice). Then they forgot to send my power cord back. Then they only sent half a power cord back. So I'm not saying HP necessarily has great computers, or that they are good at repairing them... but at least they are responsive and it is an easy process. THAT is worth a lot to me. If it was Dell I would have had to be on the phone for hours and hours to deal with these issues. I probably would have just given up.
